Returns & Refunds Policy
PLACEHOLDER — Replace the bracketed sections with your actual returns process once decided. UK law requires most online orders to be cancellable within 14 days of receipt (Consumer Contracts Regulations 2013) — the framework below reflects that minimum, adjust as needed.
Last updated: [date to be added]
Your right to cancel
You may cancel your order within 14 days of receiving it, without giving a reason. To do so, contact hello@velluvia.co.uk with your order number.
Condition of returned items
[Add your requirements here — e.g. unopened/unused, original packaging, timeframe to send back once cancellation is confirmed.]
Refunds
[Add refund timing and method — e.g. "refunded to your original payment method within 14 days of us receiving the returned item."]
Personalised or perishable items
[If any gift boxes include personalised, perishable, or hygiene-sealed items, note any exceptions to the standard right to cancel here — UK law allows exemptions for these categories.]
Damaged or incorrect items
If your gift arrives damaged or incorrect, contact hello@velluvia.co.uk with your order number and a photo, and we’ll arrange a replacement or refund.
Return postage
[State who covers return postage costs, and to which address items should be sent.]
Contact
For anything related to returns, email hello@velluvia.co.uk.