Terms & Conditions
PLACEHOLDER — This is a general-purpose starting template, not finished legal copy. Have it reviewed by a solicitor before launch, particularly the sections on liability, delivery and consumer rights (UK Consumer Rights Act 2015 / Consumer Contracts Regulations 2013).
Last updated: [date to be added]
1. About us
This website is operated by Velluvia Ltd, a company registered in England & Wales (company number [to be added]), registered office: Ebbsfleet, Kent, United Kingdom.
2. Orders & payment
- All prices are shown in GBP and include/exclude VAT as stated at checkout.
- Payment is processed securely by Stripe at the point of order.
- An order is confirmed once payment is successfully taken and you receive a confirmation email.
3. Delivery
[Add delivery timeframes, courier, and shipping cost/policy details here.]
4. Cancellations & returns
See our Returns & Refunds Policy for full details, including your statutory right to cancel most orders within 14 days under the Consumer Contracts Regulations 2013.
5. Product descriptions
We make reasonable efforts to ensure gift contents and images are accurate. Curated gift contents may vary seasonally as noted on individual product pages.
6. Liability
[Add your limitation-of-liability clause here — this typically needs solicitor input to balance enforceability with consumer protection law.]
7. Governing law
These terms are governed by the laws of England & Wales.
8. Contact
Questions about these terms can be sent to hello@velluvia.co.uk.